| Search Products |
| Search our "Products Database" by Item Name |
If you type "Item Name" in the search box and click the Search button it will show you a link that takes you to the Item Informations page.
For additional control you may choose to search on "Price Range" or "By Products" or for the "By Manufacturer." For additional search options use Detailed Search. |
| How to place order to the shopping cart |
| There are four steps in which you have to complete for the online order to be processed. |
Step 1, You will either login as a return user, or be ask to enter your ID and a Password to create a new account for you. You will then go on to finish step 1 with your billing and shipping information as well as the credit card info. After which the account has been created, you then need to confirm shipping address again on Step 2.
Step 3, Allows you to choose payment methods with different credit cards.
Step 4, As soon as your order is processed, it will be shipped.
After you have select the product that you wish to buy, click "Add to Cart" and you will see the product in the shopping cart. Click "Checkout" and continue to fill out the online order form. If you wish to cancel the order, simply press "Remove." If you wish to continue to shop, click "Continue Shopping" and it will bring you to the home page again. |
| Order Cancellations |
| If you decide that you wish to cancel the order that you have placed using the online shopping facility, please contact a member of our retail team. Their contact details are below: |
| All order cancellations that are successfully submitted and processed before the order is processed and ships out from the warehouse does not subject to 25% restocking fee. At iplehouse cancellations are possible for any reason and you will receive a complete refund less a 25% restock fee if returned. If the product or merchandise has already been processed or shipped, it is your responsibility to cover or pay all shipping and handling charges to you and back to us. All orders will have a 25% restocking fee if return is requested. All orders placed on-line or by phone will require a 25% restock fee if returned as well as freight paid by consumer back to us. iplehouse reserves the right to change the terms and conditions of this Agreement and any membership policies at any time without notice. iplehouse at its discretion may also cancel an order prior to shipment from a free email account as well as any other type email account. iplehouse also reserves the right to cancel any order for any reason at anytime. |
| Return & Exchange |
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▶Returns [Return policy]
If you should need to return an item contact iplehouse by phone or E-Mail and request a RAN (Returned Authorization Number). Returned items MUST have the RAN (Returned Authorization Number) written BOLDLY on the box of the returned item. Return shipping charges are your responsibility. We recommend that you insure the item when shipping. All items returned must be in new and unused condition. iplehouse will issue a refund "less shipping and a 25% restocking fee" for orders made in error by the customer within 10 days of date shipped, or if you order a product and change your mind about the order and wish to cancel the order after the product has been special ordered for you a 25% restock fee still applies plus shipping charges. Carton must be un-opened and all product accessories, manuals, etc., intact, new and un-used. After this 10 day period, it is at the discretion of iplehouse to accept any inventory back. Once a return authorization number has been issued, it is only valid for 15 days after issuance. After this 15 day period iplehouse will refuse product.
CLOSEOUTS, CUSTOM ORDERS AND DEMO ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable.
▶Merchandise Damaged In Delivery
For your protection, do not sign for merchandise until you have inspected your product for damage. If the damaged merchandise is received, keep the original carton the product arrived in and take the following steps: Shipper-FedEx, EMS, contact quickly your local shipping company office for a damage inspection report. Request that Shipper. return the merchandise to the return address on the package or carton. Do not return the product or merchandise yourself as this may slow down or delay your credit or reorder. Shipper. will issue you a Damage Call Tag Number. After receiving this call tag number contact iplehouse and we will ask for the Damage Call Tag Number and issue you a Return Authorization Number. Shipper-Common Carrier, Trucking Company, Etc.., If a Trucking Company or Common Carrier delivers damaged merchandise to you at the address you requested, have the driver write down the nature of the damage on the Bill of Lading. Be sure both the driver and you sign this Bill of Lading. If damage to the merchandise is severe you may refuse the delivery. Be sure that the driver has noted the damage in detail, both of you have signed, and get your customer copy of receipt or Bill of Lading. Contact iplehouse for additional instructions.
iplehouse is not responsible for all Not-inspected damage items at time of delivery.
▶Defective Merchandise
Defective merchandise can be returned to iplehouse within 7 days of receipt of receiving the merchandise at the address you specified to us when the order was placed. Certain merchandise may require manufactures service first before the return is allowed in order to correct the problem. To return your product or merchandise call iplehouse right away.
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